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Past Webinars
Managing Conflict Over the Phone, Especially When There is a Language Barrier
Learning Objectives
- Understand and discuss common terms used when using language services
- Recognize how to accommodate best for the injured worker’s needs
- Discern the details of culture, age, religion, and other factors that might impact language
- Active Listening Techniques
- Practice using patient and calming language, reassuring the customer that you are there to assist them
- Learn how to acknowledge their emotions while guiding the conversation toward resolution
- Understand how to best work with and meet the needs of a non-English speaking injured worker to ensure they are informed and comprehend processes and expectations
WC Talent Shortage Adjuster & College Student Insights
Learning Objectives
- List the primary contributing factors behind the WC talent shortage.
- Understand how branding impacts college student talent attraction.
- Identify what today’s college student deems attractive about a company when seeking employment opportunities.
- Cite areas of importance for claims professionals surrounding retention.
- Evaluate the workers’ compensation onboarding program to see if it aligns with industry standards.
- Formulate the link between tenure and loyalty to onboarding and professional development programs.
- Challenge the employers in the WC industry to share data, develop onboarding benchmarks, and expand the talent-pool.
Diagnostics in Workers' Compensation
Learning Objectives
In this video will provide a comprehensive overview of diagnostic testing and their role in diagnosing injuries. We will explore a few primary imaging tools such as MRI and CT scans, uncovering the differences between the various tests. We’ll explore the current challenges facing diagnostic providers and looking at possible solutions. Finally, we’ll touch on the future of diagnostic testing – discussing new technologies that could shape the healthcare landscape moving forward and pros and cons of new technology used today. It promises to be enlightening for case managers and adjusters.
Perceptions about Telerehabilitation and the New Wave of Technology-Enabled Telerehabilitation Solutions
Learning Objectives
- Describe the advantages and disadvantages of telerehabilitation
- Understanding the benefits people experience from outpatient treatment is not dependent on the method of delivery
- Understand the relation between experiential factors and workers’ compensation case managers’ likelihood of recommending synchronous telerehabilitation or clinic-based rehabilitation for persons in need of physical therapy services
- Formulate the relative importance of various predetermined factors (i.e., travel convenience for clients, timeliness of treatment initiation, cost savings, clinician expertise, degree of physical disability, and client preference) on workers’ compensation case managers’ decisions about recommending synchronous telerehabilitation versus clinic-based physical therapy for persons with SCI according to a recently published study
- Identify the new wave or technology-enabled solutions in telerehabilitation.
WHEN ALL ELSE FAILS: Physical Therapy vs. Pain Management: Shoulder and Knee Injuries
Learning Objectives
- Review basics of pain management
- Review the physician specialties that focus on pain management and the various treatment modalities common to each
- Discuss details of determining treatment and expectation
- Explain the impact of factors such as mental health concerns, malingering, and fear
- Detail common treatment modalities and expected outcome, what does success look like?
- Recognize mechanism of injury to the shoulder and knee
- Review anatomy: normal function vs. compromised function from injury
- Discuss pre-existing conditions such as arthritis and how to differentiate between findings of acute injury vs. degenerative conditions
- Talk about common diagnostics and what you expect to see and decision-making process to determine course of treatment including co-morbidities such as obesity, degenerative joint disease, hypertension, diabetes, depression and other mental health issues, previous injury.
Dental Claims in Workers' Compensation
Learning Objectives
- Understand the tooth numbering system
- Recognize the overall function of the teeth and specific functions of teeth types
- Discuss the various dental specialists
- Become familiar with dental restoration options
- Review outcomes for dental restoration
Transportation in Workers' Comp: Understanding Cost, Rules, and What the Future Brings
Learning Objectives
- Discuss the statistics/costs for medical transportation in the workers’ compensation space
- Understand the rules around providing transportation in workers’ compensation
- Recognize the various types of transportation and when each is applicable to the injured worker
- Consider the future and technology in this space and others for claims management
Prosthetic Update for Lower Limb Amputation
Learning Objectives
- Recognize and understand common terms associated with prosthetics
- Identify the levels of amputation of lower limbs
- Discuss typical components of a lower limb prosthetic and the basic services and associated L-codes, function, and utilization
- Discuss demographics of lower limb amputation, trends, contributing medical causes
- Identify an overall view of rehabilitation:
- Providers and roles
- Expected outcomes
- Various therapy options
(in-patient, out-patient, home and telerehab) - Timeline
Avoid the Lawyer Up: 5 Things you Should Know About Language Services in Workers' Compensation
Learning Objectives
- Discuss the statistics/cost for language services in the workers’ compensation space.
- The role of the interpreter and your translation vendor
- Understand the rules around providing language services, fee schedule reimbursement and interpreter certification in workers’ compensation.
- Recognize the various types of language services and when each is applicable to the injured worker.
- Consider the future and technology for the injured worker and claims management.
Simplifying IV Infusion Care for the Injured Worker
Learning Objectives
- Discuss what a home infusion program offers to a patient and payer.
- Recognize the type of patient, diagnosis or type of injury/conditions, medication (review top 10 medications) that would be appropriate for the home infusion program.
- What are the risks and benefits of home infusion?
- Update on COVID related issues as it relates to IV infusion/home care
- What defines good outcomes both clinically and cost savings?
Human Trafficking: A Primer for Workers' Compensation Healthcare Providers
Learning Objectives
- Identify the social, economic and immigration factors that contribute to human trafficking
- Discover how force, fraud and coercion, is used for exploitation of labor and sexual trafficking
- Recognize the physical and mental health indicators connected to victims of human trafficking
- Describe scenarios where ethical decision-makingmay be complex for reporting human trafficking
- Learn how and where to report suspectedhuman trafficking
Human Trafficking: Labor Exploitation
Learning Objectives
While we hear a lot about sex trafficking from media coverage in the United States, few of us know the extent of labor trafficking in the United States and abroad. According to Polaris, labor trafficking is suspected to be the most underreported form of human trafficking. Labor exploitation happens every day in the United States leaving workers with no freedom, no health insurance and little money. Workers are made particularly vulnerable to trafficking when hired as independent contractors and as seasonal workers through labor brokers and recruiters.
- Examine the indicators of labor trafficking and exploitation through force, fraud or coercion
- Learn about the specific vulnerabilities of the seasonal, contracted and foreign-born workers
- Identify promising practices for the identification and assistance of victim of human trafficking
So You Need an Air Ambulance... Don't Panic!!
Learning Objectives
While air ambulance services represent only a small percentage of total ambulance transportations in workers’ compensation, they account for roughly half of the transportation costs. According to a National Council on Compensation Insurance (NCCI) report, in 2017 there were slightly more than 2,300 incidents involving air ambulance transport in the workers’ compensation industry compared to over 45,000 ground ambulance incidents. Given the small number of air ambulance incidents and their relatively high cost, it is understandable why air ambulance services cause so much angst for workers’ compensation professionals in the workers’ compensation industry.
- Knowing when air ambulance is the right choice
- Understanding the process of coordinating air ambulance services
- Pricing issues – a brief overview of fee schedules and legislative activities
- Case studies of real cases that require air ambulance transportation
Learning Objectives
Using telerehab, Physical Therapists (PTs) and Occupational Therapists (OTs) can continue to work with patients towards recovery by using secure internet connections and video conferencing platforms. Using devices with built-in cameras and microphones, providers can treat patients while the patient remains in the comfort and safety of their own home. This alleviates the patient’s risk of exposure to the COVID-19 virus by eliminating travel to and from an outpatient clinic. It also makes continued treatment available if rehabilitation clinics are closed or it allows a patient who has tested positive for COVID-19 to receive treatment while they are quarantined.
- Develop a basic understanding of the different healthcare branches available through telemedicine or telehealth
- Understand which injured workers may benefit from telerehab, especially during the COVID-19 pandemic
- Distinguish between the similarities and differences of traditional rehab in a clinical setting and telerehab
- Recognize the advantages and disadvantages of using telerehab for injured workers
Audiology, Hearing Aids and the Future of Tele-Audiology in Workers' Compensation
Learning Objectives
According to the Centers for Disease Control and Prevention, “Occupational hearing loss is the most common work-related illness in the US.” Did you know that over 22 million workers are exposed to potentially damaging noise each year with 18% resulting in hearing loss? And that number of hearing claims is expected to increase over the coming months and years as more Baby Boomers retire (ages 54-70).
Take a deep dive into hearing claims and related issues and learn all about the types of hearing loss claimants are experiencing, the most common causes of hearing loss, noise-induced damage, testing and available treatments, hearing devices, technology, and more.
- Occupational Hearing Loss Stats
- Types of Hearing Loss
- Causes of Hearing Loss
- Effects of Noise Exposure
- Hearing Loss Prevention
- Tinnitus
- Audiograms – What to Look For
- Hearing Aid Pricing
- Hearing Aids & Accessories (Essential versus Nonessential)
- Tele-Audiology the Future is NOW
