What Clients are Saying
I just wanted to send a HUGE THANK YOU to the MTI agents Laura and Johanna for their help in resolving a difficult situation with one of our injured workers. We had a situation develop where equipment was needed on an urgent basis and quite unexpectedly. It may not have been the outcome we originally wanted since no one local to the injured worker had the equipment needed, but MTI figured it out and the injured worker received what he needed. Thank you both for hanging in there with me while we all tried to figure this out!
Dustin D. / Ancillary Services Coordinator
Coordination of care for DME and Home Health Care in this case is nothing short of EXTRAORDINARY! Demands for a quick hospital discharge for this young patient with multiple fractures from falling down a manhole cover took an MTI team, and what a team we had! MTI care coordinator Kristie worked some serious magic with finding compatible home care in a remote area & care coordinator Renee exceeded expectations with DME delivery.
Amy T. / Senior Nurse Case Manager
I want you to be aware of the outstanding job MTI’s Nurse Case Manager Lela does with our files. She is dedicated, knowledgeable, trustworthy, accountable, and easy to work with, I could go on and on. When I need something complex done, I can ALWAYS count on her.
Marianne D. / Nursing Supervisor
Transport was requested for a post-operative injured worker/patient from Cedars Sinai to a Skilled Nursing Facility. This urgent situation also required a Bariatric Gurney Van for safe transport. The patient/injured worker was tested prior to release which found a medical condition that required medication prior to transport by MTI. These vans are not readily available usually but when the discharge nurse made the call later the same day, everything went as smoothly as possible. Denise was the one who expedited the final result which was safe transport for the injured worker. This is outstanding customer service. We Appreciate high-quality employees.
Tiare T. / Team Lead Claims Workers’ Compensation
I would like to commend the helpfulness and professionalism of everyone I have spoken to. I especially appreciate the services of MTI agents, Jackie and Ricardo. They have both gone above and beyond to assist and simplify my multiple call needs. I often call needing to make 6-8 contacts and both Jackie and Ricardo help me without my having to call back MTI each time. They both make the contacted employee feel at ease and have worked with me long enough to understand the nature of the business and get the information that I need. I call this outstanding customer service.
Tracy R. / Claims
Today MTI’s agent Maria was wonderful. I received my confirmation from Maria within 3-minutes after our call ended. I truly appreciate the “A” rated service.
Robert R. / Senior Claims Examiner
MTI was able to get the injured worker set up with transportation to the airport, his flight from Georgia to Pennsylvania, transport from the airport to his IME appt and back, and then his flight back home. Everything went very smoothly and there were no issues. My big thing was being sure he came and went back in one day and MTI was able to get that done so thank you so much!
Colleen M. / Senior Claims Adjuster
Care Coordinator Alejandra stayed late on Friday evening and helped the FCM manager and myself with over the weekend arrangements for home health for the injured worker. I appreciated his willingness to help find a resolution and solution to the problem. High fives all around.
Nicole R. / Claims Examiner
I just want to say what great customer service your company is providing. I use MTI America exclusively now due to the great care given to our injured workers for needed DME, HH, etc.
Cynthia C. / Senior Nurse Case Manager
MTI agent Priscilla should have been a Blue-Ribbon recipient. She did such a good and prompt job that I canceled a referral to another imaging vendor and placed it with your dept. You guys are shining out there.
Michael P. / Claims Supervisor
Awesome! I always have a great working relationship with MTI! Y’all are always quick to respond and assist and make my job so much easier! Thanks for everything!
Tabitha D. / WC Claim Examiner
I wanted to let you know that I am impressed by the service provided by Francisco. I gave him a last-minute travel arrangement request, and he was on top of it!! He followed up with me several times, calling and emailing until the travel arrangements were confirmed. Very professional and knowledgeable. Working with Francisco was by far the easiest thing I did all day. Based on the service provided by Francisco, I will be calling MTI next time I need any of the services your organization offers
Patricia G. / Senior Claims Examiner
This is the first time I have had the privilege of using MTI on a dental work comp claim. I have been in the industry for over 20 years and it is rare when someone’s customer service stands out above the rest. From day one after the referral to your company, not once have I had to reach out to your team for a case update. I received regular updates from Vincent as soon as the report was ready and prompt responses. My sincerest thanks for your company’s attention to GREAT customer service and my equal thanks to Vincent for being a reliable partner from case open to case resolution.
Joe S. / Claim Professional
I just wanted to send an email to you both and let you know Nadeen is a pleasure to work with. After 18 years and countless vendors, I can’t tell you how refreshing it is to send a referral or an email and actually receive a timely response. Although I probably shouldn’t bother her as much as I do, in this industry when you have a person that not only responds timely but also coordinates what I need and goes above and beyond, you stick with that person. I do send referrals to the referral email, but I know if I have a situation that needs immediate attention I have a contact that is reliable. Literally, I use MTI exclusively now because of Nadeen and the service I have received overall. I have made it known to my field nurses to use MTI on my claims. We all have had horrendous experiences with some of the other well-known vendors and this makes my job so much easier.
Amy B. / Senior Claims Examiner
I had the pleasure of working with Renee Espiritu regarding an electric wheelchair. We discussed the needs of the claimant and she understood. Renee did an excellent job of discussing the claimant’s needs to different vendors and obtaining a reasonable price and also getting his needs met. Thank you, Renee and MTI.
