It was just another day at the office as we sat down with our engineers to create an all-in-one, state-of-the-art platform. We knew we needed a technology-enabled platform with all the bells and whistles to fully service the many needs of injured workers throughout the life of a workers’ compensation claim.

Our talented team of developers and programmers got to work right away, designing the application and defining methodologies that include all services in one place. MTi360 utilizes Amazon Web Services, a trusted, on-demand cloud computing platform that provides access anytime, anywhere, speed & scalability, data warehousing, artificial intelligence technology, and business continuity.

In the weeks leading up to the launch of the MTi360 platform, each department tested relentlessly. Nights and weekends were filled with extended hours on computer screens and collaboration was demonstrated during countless testing checkpoint meetings. It was the winter of 2019, and after months of intense internal training, the MTi360 platform was finally ready for launch.

MTi360 offers a variety of features designed to better serve our clients’ needs.

• API Integration – MTi360 is not only cloud-based but also offers API Integration, which is a way for your company to share data securely with MTI America. MTI can work with your IT department to share schemas to write the rules needed for connectivity.
• EDI – Electronic Data Interchange (EDI) allows for industry standard and customized interactions. The benefits include e-billing, eligibility files, and a streamlined referral process.
• Communication Streams – We know how important it is to communicate from the moment the referral hits our desks.  Once a referral is submitted, the referrer receives an email confirmation. Communication continues throughout the scheduling process and the life of the service. For example, injured workers receive text message reminders about their upcoming appointments. These communications are integral components of MTI’s No-Show Prevention Program.
• 360-Degree Intake Solution  – Our dedicated Integrated Care Coordinators can schedule multiple services at one time because they have full visibility. At MTI, there are no silos, and the referrer is never bounced around between service departments.
• MTi360 Smart Scheduling Technology – This technology suggests the most appropriate provider based on treatment requirements, geographic region, five-star vendor rating, language & gender preference, and ethnicity.

MTi360 continues its innovation trend with new features and enhancements that make the platform even more powerful as technology evolves. As a thought leaders in this space, we are confident our efforts will improve the current fragmented treatment paradigm, creating a better injured worker experience. Ultimately, this will lead to improved outcomes which play a significant role in reducing the cost of care for those we are privileged to serve.

MTI America is a family-owned company that Janet and Cem Kus built. They did not have investors or acquisitions for growth; instead, they relied on their skill set to build the business from the ground up and customized it to workers’ compensation. Like their business model, building the MTi360 platform from scratch would mean having a reliable platform that streamlines processes so everyone can communicate effectively while allowing faster workflows to provide the best service possible for our clients and injured workers.