Natalie Capallia
Catastrophic Home Health Team Lead

I have been working with Natalie Capallia for many weeks on a referral for home health aide services for the injured worker. I just wanted to let you know that Natalie has been the epitome of excellent customer service and great communication. I just wanted to let you know that Natalie has been the epitome of excellent customer service and great communication. I have seen Natalie’s name for many years as a case manager and have always been impressed by her aptitude but working with her on my injured worker’s referral has made me appreciate her even more.

This case was a doozy. Natalie worked hard on searching for HHA agencies, eventually contacting over 30 providers. She called many of them two or more times, all the while having to put up with my multiple emails checking in on the progress. She handled everything with grace, humor, and, again, excellent customer service. Natalie was finally able to secure an HHA provider.

I wanted to take a moment to put in a good word for Natalie and extend my sincerest gratitude and stress that I will undoubtedly be sending future HHA referrals through MTI.